Home / Support plans Support plans

Your own developer, without the hire.

Keep your site or app secure, up to date and improving every month. Get help with your whole tech stack when you need it, with response times that suit your business.

Plans

Pick the level of cover you need.

Essential

$200 /month
1.5 hrs of developer time
  • Updates, security patches and backups checked
  • Uptime monitoring
  • Small fixes and content changes
  • Email support, business hours
  • Extra hours at $120

Best for websites that just need looking after.

Choose Essential

Growth

Most popular
$750 /month
6.5 hrs of developer time
  • Everything in Essential
  • New features and improvements each month
  • Help with your wider stack: email, domains, CRM, integrations
  • Phone and chat, 7am–9pm, 7 days
  • Monthly check-in call
  • Unused hours roll over one month
  • Extra hours at $110

Best for booking sites, online stores and apps your business relies on.

Choose Growth

Priority

$1,500 /month
14 hrs of developer time
  • Everything in Growth
  • 24/7 emergency line for critical issues
  • Fastest response and fix times
  • Named lead developer who knows your system
  • Quarterly roadmap planning
  • Extra hours at $100

Best for custom apps and portals where downtime costs you money.

Choose Priority

All prices in AUD, excluding GST.

Included with every build

Free support after launch.

Included with every build30-day bug-fix warranty

Anything we built that doesn't work as agreed, we fix at no cost.

Free support hours10% of your build hours

Minimum 3 hours, used within 90 days. A 50-hour build includes 5 hours.

ThenPick a plan, or don't

Move onto a monthly plan when your free hours run out. No lock-in.

Service levels

How fast we respond.

The higher the plan, the faster we reply and fix. Times are measured from when you report the issue.

EssentialGrowthPriority
Support hoursMon–Fri, 9am–5pm AEST7am–9pm, 7 days24/7 for critical issues
Critical: site or app downReply within 8 business hrsReply within 2 hrsReply within 30 min
Critical: target fixNext business daySame dayWithin 4 hrs
Something broken, site still worksReply within 2 business daysReply within 1 business dayReply within 4 hrs
Changes and new featuresScheduled within 10 business daysScheduled within 5 business daysScheduled within 2 business days
Compared with hiring

What a full-time developer really costs.

Full-time developer

Cost
About $112,000 a year (avg $100k salary + 12% super)
Leave
Work stops when they're sick or away
Skills
One person's strengths
After hours
Wait until Monday
Start
Weeks of hiring and onboarding

Priority plan

Cost
$18,000 a year
Leave
The team covers
Skills
Front end, back end, hosting, security and SEO
After hours
24/7 for critical issues, with developers in Australia, the UK and the USA
Start
Straight away. We built it, so we already know it.

Salary based on average Australian full-stack developer base pay (Glassdoor, 2026) plus the 12% Superannuation Guarantee. Excludes recruitment, equipment, software and workers' compensation.

Questions

About support plans.

What counts as developer time?

Any work on your site, app or wider tech stack: fixes, updates, new features, content changes, integrations, advice and troubleshooting. We log time in 15-minute blocks and send a monthly summary.

What if I need more hours in a month?

Extra hours are billed at your plan's discounted rate. For bigger pieces of work we quote first, so there are no surprises.

Can you support a site or app you didn't build?

Yes. We start with a short review of the code and hosting, then confirm which plan fits. Some older systems need a one-off clean-up first.

Can I change or cancel my plan?

Yes. Move up or down a plan at the start of any month. There's no lock-in.

Free · about 5 minutes

Not sure which plan fits?

Tell us what you're running and we'll recommend one, or sketch a new project first.

Start a project

Contact us

Questions, support, or ready to talk? Send us a message and we'll reply within one business day.

Visit usLevel 1, 457-459 Elizabeth Street
Surry Hills NSW 2010
Emailhello@amazingwebsolutions.com.au