Essential
- Updates, security patches and backups checked
- Uptime monitoring
- Small fixes and content changes
- Email support, business hours
- Extra hours at $120
Best for websites that just need looking after.
Choose EssentialKeep your site or app secure, up to date and improving every month. Get help with your whole tech stack when you need it, with response times that suit your business.
Best for websites that just need looking after.
Choose EssentialBest for booking sites, online stores and apps your business relies on.
Choose GrowthBest for custom apps and portals where downtime costs you money.
Choose PriorityAll prices in AUD, excluding GST.
Anything we built that doesn't work as agreed, we fix at no cost.
Minimum 3 hours, used within 90 days. A 50-hour build includes 5 hours.
Move onto a monthly plan when your free hours run out. No lock-in.
The higher the plan, the faster we reply and fix. Times are measured from when you report the issue.
| Essential | Growth | Priority | |
|---|---|---|---|
| Support hours | Mon–Fri, 9am–5pm AEST | 7am–9pm, 7 days | 24/7 for critical issues |
| Critical: site or app down | Reply within 8 business hrs | Reply within 2 hrs | Reply within 30 min |
| Critical: target fix | Next business day | Same day | Within 4 hrs |
| Something broken, site still works | Reply within 2 business days | Reply within 1 business day | Reply within 4 hrs |
| Changes and new features | Scheduled within 10 business days | Scheduled within 5 business days | Scheduled within 2 business days |
Salary based on average Australian full-stack developer base pay (Glassdoor, 2026) plus the 12% Superannuation Guarantee. Excludes recruitment, equipment, software and workers' compensation.
Any work on your site, app or wider tech stack: fixes, updates, new features, content changes, integrations, advice and troubleshooting. We log time in 15-minute blocks and send a monthly summary.
Extra hours are billed at your plan's discounted rate. For bigger pieces of work we quote first, so there are no surprises.
Yes. We start with a short review of the code and hosting, then confirm which plan fits. Some older systems need a one-off clean-up first.
Yes. Move up or down a plan at the start of any month. There's no lock-in.
Tell us what you're running and we'll recommend one, or sketch a new project first.